Terms and Conditions
1.1 The website https://eternalcasino.com (‘Casino’, ‘Website’, ‘Company’, ‘We’, ‘Us’, ‘Our’) is owned and operated by Crypto Industries S.R.L, a company registered and established under the laws of Costa Rica.
1.2 Before using the website https://eternalcasino.com, please read Terms and Conditions carefully. The fact of using the website confirms your consent with the Terms and Conditions.
1.3 These Terms and Conditions come into force as soon as you click the check the box on signup, by which you signify to the casino that you have read the Terms and Conditions, accept them and are fully bound by them.
1.4 The casino reserves the right to modify and amend the Terms and Conditions with or without notice at any time.
1.5 These Terms and Conditions may be published in several languages for informational purposes and ease of access by players. The English version is the only legal basis of the relationship between you and us and in the case of any discrepancy with respect to a translation of any kind, the English version of these Terms and Conditions shall prevail.
2 ACCEPTED PLAYERS 2.1 The Casino accepts strictly adult players (the minimum age is 18) only from those countries and geographic regions where online gambling is allowed by law.
The Company reserves the right to ask for proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.
2.2 You are solely responsible for determining whether your accessing and/or use of the website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is not illegal in the territory where you reside. Any claim against the Company brought by you for any reason whatsoever in regard to the above mentioned will be considered void and shall not be accepted.
2.3 Users from the following countries (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America and its territories, United Kingdom and Australia and its territories. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy.
2.3.1 Any bonuses are not available to players from Sweden, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.
2.4 The website only accepts adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding the age limitation for online gambling.
2.4.1 The Company reserves the right to ask for the proof of age from the player and limit access to the website or suspend the player’s account to those players who fail to meet this requirement.
2.5 Certain games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
2.6 Using a proxy, VPN, or other artificial means of spoofing your location is prohibited.
3 FEES AND TAXES
3.1 The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of player’s residence.
4 GAME RULES
4.1 You confirm that you know and understand the rules of games offered by the website.
4.2 It is at your discretion to know the payout percentage of each game.
4.3 If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
4.4 Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void.
5 DISCLAIMER OF LIABILITIES
5.1 You confirm that you are aware of the fact that gambling at the website may lead to losing money. The Company is not liable for any possible financial damage arising from the use of the website.
5.2 The Company is taking effective measures to protect player’s private data from any unauthorized use and is only making it available to parties involved in providing of gambling services through the website. Notwithstanding this, the Company is not responsible for how the information is further treated by third parties, for example third party software providers or affiliates. Treatment of player’s private data by such parties is subject to terms and conditions of these parties, if any.
5.3 The Company is not liable of any hardware or software, defects, unstable or lost Internet connections, or any other technical errors that may limit player’s access to the website or prevent player from an uninterrupted play.
6.4 In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
6 PLAYER ACCOUNT
6.1 Each player can create only one personal user account. Creating multiple user accounts will lead to termination of the accounts. All betting accounts you try to open may be blocked or closed and any bets may be voided. Depending on the severity of the case Eternal Casino holds the right to withhold or take any funds deposited to pay for damages and/or the prevention of future misconduct.
6.1.1 If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.
6.2 Player’s account can only be accessed with the unique ID and password of the players. The player is responsible for keeping their login information confidential and making sure it cannot be accessed by another person.
6.2.1 As part of the registration process, you will have to choose a username and password for your login into the Website(s). It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. We are not responsible for any abuse or misuse of your Member Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.
6.3 The player shall not provide access to his or her user account or allow using the website to any third party, including but not limited to minors.
6.4 The website can only be used for personal purposes and shall not be used for any type of commercial profit.
6.5 Eternal Casino reserves the right to refuse or close a Member Account at its sole discretion, but any contractual obligations already made by Eternal Casino shall be honored accordingly.
6.6 Eternal Casino reserves the right to declare a wager void, partially or in full, if Eternal Casino, at its own discretion, deems it obvious that there was an error, mistake, misprint or technical error on the pay-table, odds or software.
6.7 If it is discovered that a deposit is the result of a double-spend, it will be considered an act of fraud. In the instance that a deposit you make to your Eternal casino player account does not clear the Blockchain within three hours, it will be considered fraud and our bitcoin payment processor will automatically flag those transactions. Flagged transactions will cause your player account to automatically be disabled. All play associated with that deposit will be null and void and your account will reset to the balance before the flagged deposit. Likewise, if a deposit is intentionally delayed by the player through the Blockchain, it will be considered fraud. Additional stipulations to double-spends, delayed transactions, and invalid play are outlined in Section 8.4 of these Terms.
6.8 in relation to deposits and withdrawals of funds into and from your Member Account, you shall only use Bitcoins that are valid and lawfully belong to you.
7 DEPOSITING FUNDS
7.1 To deposit funds into your Member Account, you can transfer funds from your personal cryptocurrency wallets to the corresponding wallets on your Deposit page. Please contact our support team at [email protected] or on live chat to inquire about the payment methods which are most favorable for your country of residence.
7.2 Eternal Casino does not accept third party payments. You must make deposits only from a supported wallet for your currency of choice which rightfully belongs to you. If we determine during the security checks that you have violated this condition your winnings will be confiscated and original deposit returned to the owner of the payment account. The casino is not responsible for the lost funds deposited from third party accounts.
7.3 In the instance that a deposit is unable to be verified by the Blockchain within a reasonable period, it will be considered fraud. All play and winnings associated with that deposit will be null and void. Your account will be temporarily closed and all costs incurred by Eternal Casino, including provider and platform fee retrieval, affiliate commissions, and Eternal Casino administrative costs associated with these transactions will be noted on your account. A KYC is required to reopen a suspended or deactivated account. In the instance your account is reopened, all debts determined by Eternal Casino must be satisfied before you may play Games or make a withdrawal in the future
7.4 If we find a suspicious betting pattern upon review of your play, that includes but is not limited to betting with a deposit that was not confirmed at the moment of play, Eternal Casino reserves the right to void all bets.
7.5 When effecting deposits into your Account, Eternal Casino reserves the right to use additional procedures and means to verify your identity.
7.6 All deposits have a 1x play through before withdrawal is available.
8 WITHDRAWAL POLICY
8.1 Withdrawals will be made to your stated wallet address. To withdraw any funds which have been deposited, we require the blockchain to give at a minimum 4 confirmations of your deposit before a withdrawal can be made. If you deposit with a small mining fee, the confirmations will take up to a couple of hours.
8.2 If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical error in the pay-tables, human error, or otherwise, the amount will remain property of us and the amount will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
8.3 When reviewing Your withdrawal request, the Eternal Casino reserves the right to allow You to withdraw monetary funds from Your Account in installments. The number of installments and the period of time when the funds will be fully released will be determined by the Company reasonably, on case by case basis and may vary depending on the payment channel used for the withdrawal.
8.3.a All cashouts requested to a wallet address that was unused in our system before will require confirmation via email before being processed. If you did not receive an email notification, please contact our live support team. Any cashouts without a confirmed wallet addresses will be returned to the player’s account.
8.4 All transactions shall be checked in order to prevent money laundering. If the Member becomes aware of any suspicious activity relating to any of the Games of the Website, he must report this to the Company immediately. Eternal Casino may suspend, block or close a Member Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act. Enhanced due diligence may be done in respect of withdrawals of funds not used for wagering. A standard 1x wagering requirement applies to deposits before they become cashable while playing slot games. A standard 10x wagering requirement applies to deposits before they become cashable while playing table games and any other games.
8.5 Please be advised that our products are consumed instantly when playing. Thus, we cannot provide returns of goods, refunds or cancellation of your service when playing. If you play a game with Bitcoins or any other currency available inside your account, the money will be drawn from your player account instantly.
8.6 The maximum amount that we shall be obliged to pay to You in respect of any single bet or spin, including any single bonus round or free spin, shall be limited to and in no event shall exceed the amount of any crypto or fiat currency equivalent to USD 10 000(ten thousand) (the “Maximum Win Limit”). The Maximum Win Limit does not include any Jackpot winnings. You acknowledge and agree that for certain Gaming Services your approved staking level may mean that You may have the opportunity to win above the Maximum Win Limit. Also, the amount of the total winning, including the amount above the Maximum Win Limit, may be deposited on Your Account. You acknowledge and agree that we shall have the right to cut the amount above the Maximum Win Limit from Your Account and pay to You only the Maximum Win Limit.
8.7 You will not get any interest on outstanding amounts and you shall not treat the Company as a financial institution.
8.8 If you are eligible for a bonus, that is for example a login bonus or a deposit bonus of 110% up to a certain amount, wagering requirements will apply before you are eligible to make any cash-outs of the bonus or winnings. The wagering requirements, which can vary, will be displayed when receiving the bonus. If you would like to request a withdrawal before the wagering requirements are fulfilled, Eternal Casino will deduct the whole bonus amount as well as any winnings before approving any withdrawal. Eternal Casino reserves the right to impose, at our own discretion, geographical limitations to individual bonus schemes. Local wagering requirements may be applied. Bonuses/Free spins at Eternal Casino can only be received once per household / IP. Risk-free bets on any games do not qualify for BetKing Casino’s wagering requirements.
8.9 The casino reserves the right to check player’s identity (KYC procedure) prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity. Failure or denial to pass the identity check will result in confiscation of winnings and refund of the last deposit.
8.10 It is the responsibility of the player to ensure that all documents as a part of the KYC process are genuine. In case of false personal data provided by the players, the withdrawal will be refused and the user account will be terminated. The player will be informed thereof by email. In case of the faked or fraudulent documents provided will result in confiscation of deposits and potential winnings of the player.
8.11 Player’s identity check may require a selfie, a selfie with a note to the casino, a phone call or verification of a player via live video call (Skype).
8.12 We reserve the right to make a phone call to the number provided in your member account, which at your own discretion can be a necessary part of the KYC procedure. In case the provided number is incorrect, missing or false, or the player will not answer the phone call we reserve the right to confiscate your winnings or/and disable your member account. We’ll make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two weeks, the funds will be retained by the casino.
8.13 All withdrawals will be paid out in the currency that was used for the deposit. In the case of Multi currency deposits, the withdrawal will be paid out in the currency that has the highest deposit amount. The casino will not exchange one currency for another, as we are not a currency exchange.
9 ANTI-FRAUD POLICY
9.1 The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
– participating in any type of collusion with other players
– development of strategies aimed at gaining of unfair winnings
– fraudulent actions against other online casinos or payment providers
– chargeback transactions with a credit card or denial of some payments made
– creating two or more accounts
– other types of cheating
or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player.
9.2 The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
– use of stolen cards;
– creating more than one account in order to get advantage from casino promotions;
– providing incorrect registration data;
– any other actions which may damage the Casino.
9.3 The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.
9.4 In order to verify player`s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents.
9.5 The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.
9.6 Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
9.7 Please note that if you requested a withdrawal, but the sum of bets made since last deposit is less than three (3) times the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at the sole discretion of the Casino.
9.8 The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.
10 DORMANT ACCOUNTS
10.1 If You do not log in to Your Account for a consecutive period of 12 (twelve) months or if no deposit has been made for a consecutive period of 6 (six) months after registering and opening the Account on the Website, Your Account will be considered a “dormant account” and We may block and terminate such dormant account any time after the lapse of above-mentioned time period. Any monetary funds available on such dormant account may be removed by us without a further obligation to refund. Before removal, We will use reasonable efforts to reach and notify You about the removal of funds via the most current contact details You have provided to us.
11 PRIVACY AND SECURITY
11.1 Eternal Casino is complying with the data protection and privacy laws and is treating all customer information as strictly confidential.
11.2 We collect players’ private information when players register within our system, respond to our communication, or contact our support team. The information may include player’s name, date of birth, private address, email address, IP address, and some other information personal data. The personal data of players are available to Eternal Casino employees and other third parties which assist Eternal Casino in providing gambling services to the end users. All parties to whom the players’ information is disclosed are treating it as confidential according to the corresponding agreements and laws. The data is fully protected from unauthorized access.
11.3 Eternal Casino is keeping information on players’ deposits, winnings and cash-outs as strictly confidential and is not disclosing it to any third parties without prior consent of the player unless otherwise required by the law.
11.4 Eternal Casino is using players’ information for marketing purposes. However, we respect players’ privacy. If players do not wish to receive any promotional materials, they can choose such an option during registration or unsubscribe at any time when using Eternal Casino’s gambling services.
11.5 In case Eternal Casino discovers that a player has participated in any type of fraudulent actions, such as game manipulation, payment fraud, provision of false personal data, money laundering, using stolen credit cards, etc., the company reserves the right to disclose such player’s personal data to the relevant authorities.
11.6 Eternal Casino is committed to provide 100% secure gambling services to players to ensure that no data is stolen, lost or misused. We implement the latest technological achievements to provide for the safety of all personal data of the players.
11.7 We use 128-bit SSL (Secure Socket Layer), the technology preferred by many legal and financial institutions, to guarantee safety of all transactions performed on the website.
11.8 We only work with the most reputable and trustable payment processing providers to make sure that players’ deposits and cashouts are handled carefully and according to the corresponding standards.
12.1 The Eternal Casino website is using cookies to store your preferences and guarantee a more pleasant gaming experience. For any custom privacy settings, players shall contact our support team at [email protected]
13 RESPONSIBLE GAMING
13.1 Gambling at an online casino is mostly done for entertainment purposes. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realize that gaming shall not be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.
13.2 If you think that you start spending more money than you can afford, or gaming starts interfering with your normal daily routines, the following measures may help:
You may contact our Support Team at [email protected] or on live chat and inform us about your decision to stop gambling at the website for a certain period of time. We will take all measures to block your access to the website and make sure that you receive no promotional materials.
15 EXTERNAL HELP
You may contact any of the following organizations for consultation and support:
15.1 As a player, you have the opportunity to put a deposit / wager / loss limit on your account. To clarify the functionality of the loss limit, the loss is based on the deposit made by the player and not winnings attributed to the deposited amount. If a player for example deposits 50 USD, has a loss limit of 10 USD and the player goes on and wins 1,000 USD, the player can still lose more than 10 USD of the 1,000 USD balance as it’s based on the initial deposit instead of the winnings.
16 PROTECTION OF MINORS
16.1 Eternal Casino is only accepting players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our casino. The casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the website will be denied. However, we realize that due to a wide availability of Internet people under age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information.
17.1 If you have a complaint to make regarding our services, you may contact our customer support via Live Chat or by email the address provided on https://eternalcasino.com . Eternal Casino will endeavour to resolve the matter promptly.
18. Limitation of Liability
18.1 You enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever, whether express or implied.
18.2 Without prejudice to the generality of the preceding provision, we, our directors, employees, partners, service providers:
18.2.1 do not warrant that the software, Games and the Websites are fit for their purpose;
18.2.2 do not warrant that the software, Games and the Websites are free from errors;
18.2.3 do not warrant that the software, Games and the Websites will be accessible without interruptions;
18.2.4 shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.
18.3 You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
18.4 You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
18.5 To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Websites, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed €100.
19. Miscarried and aborted games
19.1 The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the Eternal Casino management.
19.2 The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with website or its content, including but without limitation to: delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the site or its content, or any errors or omissions in content.
19.3 In the event of a Casino system malfunction all wagers are void.
19.4 In the event a game is started but miscarried because of a failure of the system, the Company shall refund the amount wagered in the game to the User by crediting it to the User’s Account or, if the account no longer exists, by paying it to the User in an approved manner; and if the User has an accrued credit at the time the game miscarried, credit to the User’s Account the monetary value of the credit or, if the account no longer exists, pay it to the User in an approved manner.
100% Deposit Bonus
New players can receive a 1st deposit bonus (or its equivalent in the currency the deposit was made in). Deposits can be made using any cryptocurrency.
The minimum deposit to claim a deposit bonus is $5.
You must wager 35x the deposit bonus amount before the bonus amount and any winnings are added to the main account balance.
If you choose to enable a deposit bonus on your next deposit any currently active bonus, including previous deposit bonuses, will be forfeit and you will lose any current bonus balance and winnings. If you wish to deposit and keep the current bonus active do not enable bonus on your next deposit.
General bonus terms apply.
The minimum deposit to claim free spins bonus is $5 unless otherwise stated.
Free spin winnings are added to your bonus balance
The maximum win for a free spins bonus is $100
You must wager 35x the bonus amount with your main balance before the bonus amount and winnings are added the main account funds.
Free spins bonuses are credited in batches of 30 per day unless stated otherwise.
General bonus terms apply.
General Bonus Terms:
Bonus funds will be added to the players bonus balance and are subject to wager requirements.
Main account funds will be used before the bonus funds.
You must wager 35x the bonus amount before the bonus amount and winnings are added the main account funds.
The maximum bet amount while playing with bonus funds is $5. Players betting over this amount could have their bonus funds and winnings forfeit.
Players can claim each bonus only once by a person or household. Anyone caught abusing the bonus in any form with multi accounts will have their bonus and winnings forfeit on all of their accounts.
Different games contribute different amounts to the wager requirement: Slots = 100%, Table, Card and Live games = 5%, Dice = 0%.
If you try to withdraw before the bonus funds have met the wager requirement then the bonus funds and any winnings will be forfeit.
Players must have a verified email address to claim bonuses. Use of a temp email service will mean you cannot claim any bonuses
Some games are excluded and bets on these games will not count towards the bonus wager requirements. You can see a full list below.
Users using a VPN, Tor or other proxy service will not be eligible to claim any bonuses
You can forfeit your active bonus at any time. The bonus amount and any winnings will be removed from your bonus balance and wager restrictions will be removed from your real balance
Bonus feature buys on slots are not allowed when a bonus is active. Players buying bonus features will have their bonus funds and winnings forfeit.
Minimal risk wagers such as betting on red and black at the same time on roulette are not allowed when playing with the bonus funds. Bonus funds and winnings will be confiscated if players are using minimal risk tactics.
The bonus funds are valid for 10 days. If the wagering requirement has not been met by this time then bonus funds plus any winnings will be forfeit.